Terms of Service

Last updated:September 2026

Welcome to The Little Keepsake. By accessing or using our website, purchasing our products, or placing an order with us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing from us.

About The Little Keepsake

The Little Keepsake is a small online business offering handmade jewellery products,often only one of its kind, earrings, necklaces, and bracelets.

Our products may be made using materials including beads, plastic,porcelain, stainless steel and other metals. Product descriptions will provide relevant information about the materials and characteristics of each item where applicable.

Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or use our website content, photographs, product descriptions, branding or other materials without permission.
• Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel an order where there is a reasonable concern regarding fraud, misuse of the website or other unlawful activity.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings or lighting conditions.

Because some of our products may be handmade or assembled individually, minor variations in colour, shape, size or finish may occur. These variations are not necessarily defects.

Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you and may offer an alternative product, refund the unavailable item, or provide another appropriate solution.

Prices

All prices displayed on our website are in South African Rand (ZAR)

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and we have confirmed the order.

We reserve the right to cancel an order where:

• The product is unavailable.
• There has been an obvious pricing or product description error.
• Payment has not been successfully received.
• We reasonably suspect fraudulent or unauthorised activity.
• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel a paid order, any applicable refund will be processed using the relevant payment method or another appropriate method.

Payment

Payment must be successfully completed before an order is processed and shipped.

Payments may be processed through the payment methods made available on our website, including Paystack where applicable.

We do not store customers' full banking card details.

Shipping and Delivery

Orders will be shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, public holidays, adverse weather, strikes, incorrect delivery information or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information when placing an order.

Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Returns and Refunds Policy.

Customers should review that policy before placing an order.

Nothing in these Terms of Service is intended to exclude or limit any rights that a consumer may have under applicable South African consumer protection legislation.

Jewellery Care and Use

Customers are responsible for taking reasonable care of their jewellery.

Exposure to water, perfume, lotions, chemicals, perspiration and other substances may affect certain jewellery materials or finishes.

Unless specifically stated otherwise, jewellery should be removed before swimming, bathing or participating in activities where the jewellery may be exposed to excessive moisture or chemicals.

The Little Keepsake cannot be held responsible for damage caused by improper use, neglect, accidents or failure to follow reasonable care instructions.

11. Allergies and Sensitivities

Customers are responsible for reviewing product descriptions and material information before purchasing.

If you have a known metal, nickel, bead, adhesive or other material sensitivity, please contact us before purchasing if you require additional information about a product.

While we take reasonable care in describing our products, we cannot guarantee that every product will be suitable for every individual.

Intellectual Property

All content appearing on the The Little Keepsake website, including photographs, logos, branding, product descriptions, graphics, text and other original materials, belongs to or is used lawfully by The Little Keepsake.

You may not reproduce, copy, modify, distribute, sell or commercially use our content without our prior written permission.

Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that the website will always be free from errors, interruptions or technical problems.

We reserve the right to correct errors, update information and make changes to the website without prior notice.

Limitation of Liability

To the extent permitted by applicable law, The Little Keepsake will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by law.

Privacy

Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our applicable website policies.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on our website with the relevant "Last updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and consumer protection legislation.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

The Little Keepsake
Email: littlekeepsake7@gmail.com
Website: https://littlekeepsake.co.za

Business Hours:
Monday – Friday: 09:00–16:00
Saturday: 09:00–13:00
Sunday & Public Holidays: Closed