Shipping Policy

Last updated: September 2026

Thank you for shopping with us! We aim to make your shopping experience as easy and convenient as possible.

Processing Times

All orders are carefully packed and prepared for shipping after payment has been received.

Orders are generally processed within 2–4 business days. Please note that business days exclude weekends and public holidays.During busy periods, sales, promotions or holidays, processing may take slightly longer. We will do our best to keep you informed of any significant delays.

Delivery Within South Africa

We currently only offer delivery within South Africa.

Orders are sent using Pudo, a trusted courier service. Once your order has been dispatched, you will receive the available tracking information so that you can follow your parcel.

Estimated delivery time is generally 2–5 business days after dispatch, depending on your location and the courier service.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside of our control, including courier delays, severe weather, public holidays or unforeseen events.

Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Any applicable free-shipping promotions will be clearly stated on our website.

4. Incorrect or Incomplete Delivery Information

Please make sure that your delivery address, contact number and other delivery information are correct before completing your order.

We cannot be held responsible for delays, additional delivery charges or parcels being returned because incorrect or incomplete information was provided.

If you realise that you have entered the wrong delivery information, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has been dispatched.

Lost or Delayed Parcels

Once an order has been handed over to the courier, delivery is the responsibility of the courier service.

If your parcel is delayed or appears to be lost, please contact us so that we can assist with contacting the courier and tracking the parcel.

We will work with the courier to resolve the issue as quickly as reasonably possible.

Damaged Parcels

Please check your parcel when it arrives.

If your order arrives damaged, please contact us within 48 hours of receiving your order and provide photographs of the packaging and damaged item.

We will assess the situation and assist you in accordance with our Returns and Refunds Policy.

Delivery Address and Failed Delivery

Please ensure that someone is available to receive your parcel or that the courier has appropriate instructions for delivery.

If a parcel cannot be delivered because the recipient is unavailable, the address is incorrect, or the courier is unable to make contact with the recipient, additional delivery charges may apply for re-delivery.

Contact Us

If you have any questions regarding your order or delivery, please contact us through the contact details provided on our website. We are happy to assist in ensuring that your order reaches you safely.

Thank you for supporting our small business!