Contact information

Contact Information Policy

Last updated: September 2026

How to Contact Us

For any questions or assistance, please contact us using the details provided below:

Business Name: The Little Keepsake
Email: littlekeepsake7@gmail.com
Website: https://littlekeepsake.co.za

For privacy and security reasons, please do not send passwords, banking PINs, card details or other sensitive financial information by email or WhatsApp.

Customer Enquiries

We welcome enquiries relating to:

  • Product information and availability
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments
  • Damaged or incorrect items
  • General customer support

When contacting us about an existing order, please provide your order number where possible so that we can assist you more efficiently.

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Our normal response time is within 1–2 business days. Responses may take longer during weekends, public holidays, sales, product launches or particularly busy periods.

Business Hours

Our general customer service hours are:

Monday – Friday: 09:00-16:00
Saturday: 09:00-13:00
Sunday & Public Holidays: Closed

Messages received outside of business hours will be attended to during the next available business period.


Changes to Contact Information

We may update our contact details from time to time. The most current contact information will always be displayed on our website.

If you are unable to reach us using one method, please try another available contact method listed on our website.

Fraud and Impersonation

The Little Keepsake will never ask customers to provide their banking PIN, password, one-time password (OTP), or full card details.

If you receive a suspicious message claiming to be from The Little Keepsake, please contact us directly using the contact information displayed on our official website before making any payment or providing personal information.

Contact

If you have any questions regarding this policy or any aspect of our services, please contact us using the details provided above.

The Little Keepsake